Your Voice

Your Feedback –


Speak Up and Be Heard

Your voice matters to us, and we genuinely want to hear your thoughts and ideas. We really value your feedback and believe that it plays a crucial role in making our supported accommodation the best it can be. We have created several opportunities for you to express your opinions and contribute to the improvement of our community.

Once a month, we hold a house meeting with all young people to allow you to share your views and influence the way you receive support from us. This is a valuable platform where you can openly share any concerns, suggestions, or ideas you may have. We encourage you to speak up and let us know if there’s anything you feel needs to change or improve.

In addition to the monthly meetings, we provide various channels for you to provide feedback. During your key work sessions, you’ll have plenty of opportunities to discuss your thoughts with your key worker. We also offer other forums where you can share your perspectives in a constructive and positive manner.

We actively encourage you to bring your thoughts and wishes into our community, as your active participation helps us thrive and continuously improve. Your feedback is an essential part of creating a welcoming and supportive environment to ensure it feels like your home when you are here.

Please remember that your home is our collective effort, and we need to hear from you to make it the best it can be. Your thoughts and suggestions are highly valued, and we’re committed to actively listening, responding, and incorporating your ideas into our ongoing efforts to give you the best experience possible.

Together, we’ll work towards making our supported accommodation a place where you feel truly at home, with a strong sense of belonging and a supportive community that thrives through your feedback and contributions.

Making a Complaint -

We’re Here to Listen

We want to assure you that your concerns and well-being are extremely important to us. If something worries you, we strongly encourage you to reach out and chat with your key worker or any staff member you feel comfortable with. Your well-being is important to us, and we’re here to support you.

If, for any reason, you prefer to make a confidential complaint, we have made it easy for you to do so. You’ll find complaint forms conveniently placed in your welcome pack that you can complete and submit to a Manager. If you prefer, you can also email or call the director or your social worker to voice your concerns.

Please rest assured that any complaints you make will be treated in strict confidence. We respect your privacy and will respond to you in writing within 5 working days. We want to ensure that you feel heard and that your concerns are addressed appropriately.